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Data Policy

Data Retention Policy

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Last Updated on October, 24, 2024

1. Purpose
This policy outlines how we manage and retain user data to comply with legal requirements, ensure user privacy, and maintain the quality of our services.

2. Data Collection
We collect the following types of data:

  • Personal Information (e.g., name, email address, gender, date of birth)

  • Usage Data (e.g., app interactions, device information)

  • Transaction Data

3. Data Retention Period
We retain user data for the following periods:

  • Personal Information: Retained for as long as the account is active.

  • Usage Data: Retained for 24 months for analytical purposes.

  • Transaction Data: Retained for 7 years to comply with legal obligations.

4. Data Deletion Requests
Users may request the deletion of their personal data at any time. Upon account deletion, we will delete personal information but may retain certain usage and transaction data in anonymized form for analytical purposes.

5. Legal Compliance
We comply with all applicable data protection regulations, including GDPR, CCPA, and other relevant laws.

6. Updates to the Policy
We may update this policy from time to time. Users will be notified of significant changes via in-app notifications or email.



Account Deletion Instructions

If you wish to delete your account, please follow these steps:

  1. Open the App: Launch the mobile app on your device.

  2. Go to Settings: Navigate to your account settings by opening your profile tab and then the settings gear.

  3. Select Account Security: Scroll down and select “Account Security”.

  4. Request Account Deletion: Find the option labeled “Delete Account”.

  5. Confirm Deletion: Follow the prompts to confirm your decision. You may be required to enter your password or verification code.

  6. Receive Confirmation: After submitting your request, you will receive a confirmation email. Your account will be processed for deletion and all associated data will be removed as per our Data Retention Policy.

If you encounter any issues or need assistance, please contact our support team at support@themodio.com